Our charges are uncomplicated and 100% clear. There are no hidden extras and no separate call out fees. We are Trading Standard approved and registered as members of the “Buy with Confidence” Scheme.
Hourly rates for Engineer visits
We have a first hour charge for all visits and then charge in 15 minute increments after that.
Our hourly rates cover most minor jobs from 1 to 4 hours. If the works are likely to exceed this then we will carry out a free, no obligation visit and provide a written or verbal fixed price quotation.
If we are sending an engineer to you, we are able to offer a morning or an afternoon time slot:
- Morning – 8.00am to 1.00pm
- Afternoon – 12.00pm to 5.00pm
The only exact time we can guarantee is the first appointment of the day which is at 8.00am.
Quotations for major or substantial installation works are free of charge.* Our estimator will visit you at an agreed time and return a fixed price quotation within 48 hours. We are able to offer an exact appointment time for quotations.
*Please note that visits by engineers are for diagnostic purposes and are charged at our standard hourly rate as detailed above.
If you are a “trade” enquiry, please phone 01245 478588 to discuss our contract rates.